Water Billing

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Most high utility bills are due to leaks. Leaks are commonly found from toilets, sinks, bathtubs, furnace humidifiers, hot water tanks, water softeners and homes with hot water heating systems. The customer is responsible in case of damage to meters and will be billed for repairs. No discount will be made for leaking after water has passed through the meter. No discount is given for filling swimming pools.

For billing inquiries contact the Finance Department at (815) 459-2020 ext. 4015 or 4076. You may also contact us by email at finance@crystallake.org.

Office hours are Monday through Friday 8:00 a.m. to 5:00 p.m.

Billing Cycle 
Current Water and Sewer Rates 
Payment Options
Payment Assistance 
Senior Discount
View City Rates and Charges Code
Potential Causes of High Water Bills

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